Frequently Asked Questions

The term “Charter” is referred to as any combination of Boat & Captain. Most customers come to book a safe and authentic charter experience on a privately owned boat with local Captains who know the local waterways. Renters or Charterers have the ability to select a Captain of their choice when booking a boat or yacht.  If you are looking to rent a boat and hire a Captain all in one place, you have come to the right place!

10 guests. All additional guests that exceed the posted capacity will be turned away.

Every boat is unique and they all have different pickup locations. The boat will pick you up from your private dock or a convenient public dock nearby. We try to find a safe and convenient meeting spot that works for both parties. Often, it is best to speak directly with your dedicated Charter Concierge to find the best place to load up. Even more, we recommend selecting a boat or yacht that is located close by to avoid delivery fees. It is the responsibility of the renter to request the pickup location. Refunds will not be given due to the charterer (renter) not agreeing with the pickup location. If you do not like the pickup location, we encourage you to rent a different vessel.

The renter may request delivery of the yacht to a specific location. Pickup locations must be deep enough and within an acceptable range. The renter is responsible for all extra time including the fuel, Captain & Crew services charge, hourly boat rental cost, and gratuity.

By requesting a delivery, you are agreeing to pay all additional charges and authorize Anchor to automatically bill the credit card on file.

● Free cancellations until 30 days before the departure date. The 10% booking fee is non-refundable. 

● 50% refund of booking charges for cancellations between 14-30 days before the departure date. The 10% booking fee is non-refundable. 

● Booking charges for cancellations within 14 days of the departure date are non-refundable. The 10% booking fee is non-refundable. 

Please not that the 10% booking fee is non-refundable immediately after payment is made–regardless of departure date. 

All cancellations must be made in writing by emailing Charters@AnchorRides.com

The refund policy applies to ALL vessels on the platform. There are no refunds, cancellations, or otherwise for charters that depart within 72 hours of a charter request AND/OR of a deposit paid. If your charter departs within 72 hours of paying your deposit, ALL SALES ARE FINAL. We will, however, offer a reschedule option in the form of a "Charter Voucher" if there is bad weather or mechanical failure of the vessel.

If your departure date is more than 72 hours from the time your deposit is paid, deposits are non-refundable after 24 hours of paying your deposit. Final payments ("remaining balance") are automatically billed to the credit card on file at least 5 business days in advance of your departure date. Full payment PLUS your damage & fuel deposit must be successfully submitted and settled before boarding the vessel. A government-issued photo ID is required to board the vessel.

Final payments ("remaining balance") are non-refundable after they have been received unless there is dangerous weather, a mechanical failure of the vessel, or the Captain does not show up to his/her gig. The Captain, by law, has the only authority to call off a charter for weather or mechanical related reasons.

In case of inclement weather, you will receive a full credit that can be applied to your next charter. All credits expire 365 days (or 1 calendar year) from your original departure date. We cannot guarantee availability of the same vessel you originally booked.

In any case where a refund is owed, you will either receive a refund on your credit card OR credit the exact dollar amount to a future experience on our platform. That credit will expire 365 days (or 1 calendar year) from the original departure date. We understand every situation is different and our internal team is available 24/7 to help answer any questions you might have.

By completing the checkout process, you are agreeing to Anchor’s Terms of Service and authorizing Anchor to bill your credit card for all payments unless otherwise notifying our team in writing. You also authorize Anchor to bill your credit card for any damage incurred by you or your guests to the boat. The charterer is not billed for any mechanical failures to the vessel unless that failure was directly caused by their action(s). By using our service, you agree to allow Anchor to bill the credit card on file for any additional charges or services associated with your charter. By using Anchor's service, you are agreeing to not chargeback any of the fees billed to your card unless fraud has been intentionally committed by either party.

We do not use the forecast to reschedule or cancel your charter. Forecasts are often inaccurate. We only determine the need to reschedule your charter due to the weather the day of your charter. Your Captain will make the call if he or she feels the weather poses a safety concern. Rest assured that your safety and enjoyment is our number 1 priority. If the weather is bad the day of, we can reschedule your charter to another date.

We do not refund your charter fees due to weather. We can reschedule your charter up to 365 days (or 1 year) from your original departure date. We will issue a charter voucher for that same vessel or one of equal or lesser value.

Light showers occur almost every day in most of our destinations and are NOT a reason to cancel or end a trip early. Thunderstorms can also come and go quickly, but can pose more of a safety issue. The Captain has the tools and the knowledge to determine whether the storm will quickly pass OR if the charter should be terminated.

In any scenario where rain, wind, or storms cause the charter to end early, you will be required to pay for the hours used during the charter. From the contractual start time to the time you return to the dock. This includes all other line-item fees like Captain pay, fuel (if applicable), gratuity, cleaning fee, etc.

In most cases, we let the rain pass and use it as a free boat rinse. Game on!

We do not refund your charter fees due to weather. We can reschedule your charter up to 365 days (or 1 year) from your original departure date. We will issue a charter voucher for that same vessel or one of equal or lesser value.

Light showers occur almost every day in most of our destinations and are NOT a reason to cancel or end a trip early. Thunderstorms can also come and go quickly, but can pose more of a safety issue. The Captain has the tools and the knowledge to determine whether the storm will quickly pass OR if the charter should be terminated.

If it is raining in the hours leading up to your charter, the Captain will still prep the boat (in most cases). If we can see that the rain is not going to lift, you may reschedule your charter or push back your start time at no additional cost.

We do not refund your charter fees due to weather. We can reschedule your charter up to 365 days (or 1 year) from your original departure date. We will issue a charter voucher for that same vessel or one of equal or lesser value.

A Captain, according to federal law, is in charge of the safety of his/her passengers at all times. If, for any reason, the Captain feels the trip needs to end, he/she have the right to do is without warning. Please remember, “safety first… fun second.” You also agree to this in the Terms of Service provided through Anchor Rides.

If the Captain does end the charter early for cause, such as guests using illegal drugs or becoming a safety risk to themselves or others, no refund will given and you will forfeit your full deposit. It is important to abide by the Captain’s rules at all times for safety reasons.

When your Charter has been confirmed, deposit paid, Charter Agreement signed, and the remaining balance has been successfully billed, you will receive a text message confirmation and an email with your trip details. Be sure to verify these so we don’t pick you up in the wrong city.

It is Anchor’s strict policy that we do not allow communication with the Captain outside the Anchor platform until your non-refundable all payments and paperwork are completed prior to speaking to the Captain. Once you have paid the deposit, we allow unlimited communication to occur.

It is important that you connect with your Captain at least 72 hours in advance of your Anchor Experience. You will want to make sure all the details of the charter are correct including passenger count and pickup location.

After that, get your flip-flops, swimsuit, and sunnies ready… it’s time to have some fun!

Be sure to bring your government issued photo ID. Photo ID is required to board the vessel and the Captain will take a picture of the ID and upload to the Anchor app.

Anchor carries a $1mm General Liability coverage on every charter. Commercial insurance gives everyone peace of mind, and it is federally required by the United States Coast Guard. A small portion of your fees are allocated to the insurance of the Charter.

Additionally, each boat / yacht on our platform is required to have charter insurance. Coverages on the individual boat / yacht hull may vary.

Passengers, Renters, or Charterers are responsible for damage they purposely or accidentally cause to the interior and/or exterior of the boat or yacht in any circumstance. This includes, but not limited to, spills, stains, scratches, ripped / stained upholstery, damaged eisenglass, bimini tops, burns, etc.

In some cases, if the Captain’s operation of the vessel directly caused the damage (specifically to the exterior or mechanical workings of the vessel), Anchor, the Captain, or the Boat Owner will pay for the damages to the boat if caused by the Captains operation. We ask that customers are cautious and respectful to our fleet of privately owned boats.

For your own records, it is recommended that you take several pictures of the vessel before and after your rental to avoid any unexpected charges.

You will be warned once… then removed from the charter without a refund. Please respect this rule and have proper boat etiquette.

You will be warned once… then removed from the charter without a refund. Please respect this rule and have proper boat etiquette.